This Privacy Policy explains how Trivana (“the Site”, “we”, “store”) collects, uses, and discloses your personal information when you visit, use, or make a purchase through the Site, or otherwise communicate with us. By using the Site, you agree to the practices described in this Privacy Policy.
When we say “personal information,” we mean information that identifies or could reasonably be linked to you. This does not include anonymized or de-identified information.
We may collect or process the following categories of personal information:
Contact Information: Name, billing/shipping address, phone number, email address.
Payment Information: Credit/debit card details, transaction history.
Account Information: Username, password, preferences, settings.
Transaction Information: Products viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications: Information you provide when contacting customer support.
Device Information: Browser type, IP address, time zone, cookie data, unique identifiers.
Usage Information: Data about how and when you use or navigate the Site.
We may collect personal information from:
Directly from you (when creating an account, placing an order, contacting us).
Automatically (via cookies, browsing behavior, device usage).
Service providers (payment gateways, shipping carriers, analytics tools).
Partners or third parties (for marketing or customer insights).
We use your personal information for purposes including, but not limited to:
Processing orders, payments, and shipping.
Providing customer service and support.
Improving the Site and personalizing your shopping experience.
Communicating about promotions, offers, and updates (if you opt in).
Detecting and preventing fraud or unauthorized activity.
Complying with legal obligations.
We may disclose your personal information in the following circumstances:
To service providers that help us run the Site (payment processing, logistics, analytics, IT support).
To business or marketing partners, strictly for promotional purposes.
To comply with legal obligations, enforce our policies, or protect our rights.
In the event of a business transfer such as a merger, acquisition, or sale of assets.
We do not sell your personal information.
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and deliver targeted advertising. You can disable cookies in your browser settings, but some site features may not function properly without them.
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
We implement industry-standard measures (encryption, SSL, firewalls) to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
Depending on your location, you may have the right to:
Request access to the data we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data (“Right to be Forgotten”).
Opt out of marketing communications.
Restrict or object to certain processing activities.
Request a copy of your data (data portability).
To exercise these rights, contact us at support@trivanastore.com.
The Site is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.
If you access the Site from outside the United States, please note your information may be transferred and processed in countries with different data protection laws. By using the Site, you consent to such transfers.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will always be posted here with a revised “Last Updated” date.
For questions about this Privacy Policy or how your personal information is handled, please contact us:
📧 support@trivanastore.com